Return and Refund Policy

Returns & Exchanges

Our goal is your complete satisfaction! Here's our policy regarding returns and exchanges:

• Blank/Non-Customized Products: You may return or exchange unused, blank items in their original packaging within 7 days of delivery.
• Return Shipping: Customers are responsible for return shipping costs, except in cases where the product is defective or the return is a result of our error (e.g., wrong item shipped).
• Restocking Fee: A 10% restocking fee will be applied to all returned items and cancelled orders to cover processing and handling.
• Customized/Printed Products: Due to the personalized nature of these items, we cannot accept returns or exchanges on customized or printed products unless the item is defective or the customization does not match your approved order.
• Defective or Incorrect Items: If you receive a defective item or an item that does not match your order, please contact us within 7 days of delivery. We will arrange for a return or exchange and cover all associated shipping costs.
• How to Initiate a Return/Exchange: To initiate a return or exchange, please contact our customer support team at [Your Contact Information - Email/Phone] with your order number and details about the item you wish to return or exchange.
• Condition of Returns: All returned items must be in their original packaging and in resalable condition (unused and undamaged).